Seating: Seating is first come, first served. There are no assigned seats in our standard venues.
Payment Methods: We accept cash, check, or card payments. Only card payments may be made online. For other payment options, please call the box office at 910-433-4690.
Delivery Options and Conditions: Tickets purchased online or by phone 15 business days before the concert/event may be mailed. Tickets purchased after this time period will be held at Will Call, and can be picked up the night of the concert/event. We also offer a digital ticket option.
Will Call Location: Our Will Call tickets are held at a separate location from our standard Box Office line in the lobbies of our performance venues. Please look for the Will Call sign so that you do not have to wait in our Box Office line. The Box Office and the Will Call locations open one hour prior to each concert.
Refunds and Exchanges: If you find that you need to return or exchange a ticket, this must be done at least 48 hours before the concert. If an event is cancelled, you will receive a full refund of your purchase.
Group Discounts: Group discounts are available for groups of 20 or more. Please call the symphony office at (910)433-4690 no later than 48hrs before a concert to make arrangements for group purchases. These discounts will not be available for purchase at the door.
Office Hours: If you have questions or would prefer to handle your transactions over the phone, the FSO office hours are Monday through Friday, 9:00 am to 5:00 pm. Please call (910)433-4690. We are located at ArtsXL (214 Burgess Street, Fayetteville, NC 28301). If you wish to visit the office, please make an appointment so we can be sure someone is there to greet you.
